1
Send your evidence
Photos, videos, cleaner notes, receipts, estimates, guest messages, and any relevant logs. Share a folder link after checkout.
Airbnb • Vrbo • Direct bookings • Owner docs
When a guest checkout goes sideways, don’t send a messy photo dump.
StayEvidence organizes real checkout photos, videos, cleaner notes, receipts, and guest messages into a clean, professional Exception Report — usually within 24 hours.
24 hrTypical Quick/Standard turnaround
Real filesNo altered or generated evidence
Clean PDFTimeline, evidence index, cost table, wording
How it works
Send the raw evidence. Get back a clean report.
This is for exception checkouts: the ones where the owner, guest, platform, or insurer may need organized documentation instead of scattered texts and photos.
2
We organize it
You get a professional PDF with a summary, timeline, photo index, cleaner statement, itemized costs, message log, and methodology note.
3
You submit it
Use the report for a platform reimbursement request, owner update, insurance contact, guest reply, or review-defense record.
When to use this
Built for messy, disputed, damaged, or review-risk checkouts.
If it is a normal turnover, you probably do not need StayEvidence. If it may turn into money, blame, or a dispute, organize it properly.
Smoke odor or cigarette/vape evidence
Damage to furniture, walls, floors, or appliances
Missing linens, decor, remotes, or household items
Excess trash, party signs, or over-occupancy
Stains on upholstery, mattresses, or carpet
Cleaner spent significant extra time
Guest dispute brewing on the platform
Review-risk checkout needing a clean record
Not for routine clean turnovers. This is for the exceptions — the checkouts where documentation can protect money, ratings, or owner trust.
Pricing
Pick the report that matches the situation.
All packets include a PDF Exception Report plus an organized folder structure for the original evidence you supplied.
Quick
$99
For messy checkouts, extra cleaning, and minor issues.
- 24-hour turnaround
- Summary + timeline
- Captioned evidence references
- Cost table for documented charges
Standard MOST COMMON
$199
For damage, smoke, missing items, or guest disputes.
- 24-hour turnaround
- Full Exception Report PDF
- Photo/video evidence index
- Guest message log
- Platform-ready wording + owner update
Rush
$299
For same-day deadlines or claims closing soon.
- Same-day turnaround
- Priority review
- Full Exception Report PDF
- Best for urgent reimbursement windows
Pro Packet — from $499
For large-dollar claims, insurance documentation, serious owner disputes, or complex multi-issue checkouts. Contact first so the scope is clear.
Want to see what the report looks like?
View a sample report based on a fictional Myrtle Beach checkout involving smoke odor, excess trash, stained upholstery, missing linens, and extra cleaning.
For cleaners, co-hosts, and vendors
See a bad checkout? Help the host document it right.
Cleaners and co-hosts are usually the first people who see the problem. Use the free protocol to capture the right photos and notes before anything gets moved.
Checkout Photo Protocol
A simple one-page guide for documenting messy, smoky, damaged, missing-item, or review-risk turnovers.
- Photograph every room before touching anything.
- Take wide shots, then close-ups from 3+ angles.
- Capture smoke, trash, stains, damage, and missing-item indicators.
- Save receipts and written notes the same day.
- Do not edit, filter, crop, or delete source evidence.
Referral program: $25 per paid report referral during launch.
Trust & safety
Real evidence only. No altered photos. No outcome promises.
Important: StayEvidence organizes documentation supplied by hosts, cleaners, co-hosts, and vendors. We do not create, alter, enhance, generate, or independently verify source evidence. Reports are documentation — not legal advice, and not a guarantee of any reimbursement, claim, review, insurance, or platform outcome.
FAQ
Questions before you start?
What exactly do I get?
A PDF Exception Report with a cover summary, timeline, captioned photo evidence references, video index, cleaner/co-host statement, itemized cost table, guest message log, closing summary, methodology note, and optional wording for platform reimbursement, owner updates, or guest replies.
How fast is delivery?
Quick and Standard reports are usually delivered within 24 hours after complete intake. Rush reports are same-day when submitted early enough with complete evidence.
Do you talk to the guest, owner, insurer, or platform?
No. You stay in control. We prepare the report and you decide how to use it.
Do you guarantee reimbursement?
No. We do not guarantee any platform, insurance, owner, or guest outcome. The report is professional documentation of the evidence you supply.
Do you alter or enhance photos?
No. We do not create, alter, enhance, generate, or independently verify source evidence. Your photos and videos remain source material.
What if I do not have receipts yet?
Send what you have. We can include documented items and note pending receipts or estimates if they are not available yet.
How do I send large videos?
After payment, the intake form asks for a Google Drive, Dropbox, WeTransfer, iCloud, or similar evidence folder link. Make sure the link is viewable.
Bad checkout? Don’t let the evidence stay scattered.
Send the photos, videos, cleaner notes, receipts, and messages. Get back a clean StayEvidence Exception Report — usually within 24 hours.
Start a Report →